Frequently Asked Questions

Short-term rental owners on Airbnb, Vrbo and similar platforms who want reliable help with guests, cleaners and turnovers, whether you have one property or several, live nearby or out of state.

We're hosts too. We operate our own short-term rentals in the Seattle area and built our team to run them. Now we offer the same service to other hosts.

Contact us through the form or email us. We'll learn about your property, recommend a plan and send a simple service agreement. Once it's signed, we set up access and start supporting your guests.

Remote Host Support usually starts within a few days. Local services and New Property Launch depend on your property and schedule; we'll confirm a timeline with you.

No. We work through each platform's co-host or team access, which you control and can remove at any time.

• Remote Host Support: guest messaging, cleaner scheduling and issue escalation for properties anywhere in the US.
• Local Full Care: everything in Remote Host Support, plus our own cleaners, quarterly inspections, restocking and maintenance coordination in select Puget Sound cities.
• New Property Launch: a one-time package to get a new rental guest-ready, in select Puget Sound cities.

Yes. Our support team covers guest messages around the clock, so late-night questions and arrivals don't go unanswered.

Our trained team includes remote members based in India and local cleaners in the Puget Sound area. Everyone follows our standards and confidentiality rules.

Yes. With Remote Host Support, we coordinate with your existing cleaner. With Local Full Care, we provide our own vetted cleaners.

Select Puget Sound cities, including Seattle, Bothell, Lynnwood, Kirkland, Bellevue, Redmond, Woodinville, Kenmore, Shoreline, Mill Creek, Edmonds, Everett, Mukilteo, Sammamish and Issaquah. Don't see your city? Contact us; we may still be able to help.

We respond to the guest right away and notify you about damage, safety issues, complaints or maintenance needs. For repairs, we can coordinate local vendors once you approve.

Yes, with Local Full Care. We document damage and help file claims through the booking platform. Claim decisions are made by the platform, so outcomes aren't guaranteed.

Yes. New Property Launch covers furnishing and supplies planning, smart devices, photography coordination, listing creation and a first-guest readiness check.

Remote Host Support starts at $59 per property per month. Local Full Care starts at $129 per property per month, plus cleaning. New Property Launch starts at $799, based on property size. Prices exclude applicable taxes.

Cleaning is quoted per property, based on size, distance and turnover needs. We'll give you a quote before service starts.

You do, at actual cost or directly to the provider. Our fees cover our team's services only. We share quotes or receipts and get your approval before any purchase.

We send a monthly invoice that you can pay online by card or bank transfer. New Property Launch is invoiced as agreed in your quote.

No long-term contract. You sign a simple service agreement, and either side can end it with notice as set out in the agreement.

Prices may change over time. Existing clients receive at least 30 days' notice before any price change.

Ask us about current offers, including savings when you combine New Property Launch with Local Full Care.

Yes. You keep full control of pricing, bookings, payouts and your listing. We may research and recommend, but you make the final decisions.

No. We provide guest communication, cleaning coordination and setup support. You remain the host and decision-maker for your property.

Our team follows strict confidentiality rules, uses only the access you grant, and never shares guest information outside what's needed to serve your property. See our Privacy Policy for details.

Only where an owner has disclosed outdoor cameras, doorbell cameras or noise monitors on their listing, and only for guest support and safety. We never access indoor devices and never separately record or share footage.

Yes. Owners are responsible for short-term rental licenses, permits and insurance. With New Property Launch, we can help you prepare local license applications.

Tell us right away and we'll work to fix it. If it still isn't right, you can end the service as set out in your agreement.

Use the contact form or email support@comfortnesthosting.com.